Data Deletion
Last updated: 2026-05-27
This page explains how to remove the data Veylora stores when you use the WhatsApp Business or Facebook Messenger integrations. Deletion is not automatic. It happens when you trigger one of the routes below.
1. Disconnect from inside Veylora
Open Veylora on the computer where the integration was set up, go to Integrations, and click Disconnect on the WhatsApp Business or Facebook Messenger card. Veylora will: (a) remove the encrypted access token from our database, (b) ask Meta to revoke the token on a best-effort basis, and (c) mark the connection as disconnected.
2. Meta data-deletion callback
If you remove the Veylora app from your Facebook account, Meta calls our standard data-deletion endpoints. We verify the signed request from Meta and remove the corresponding Messenger or WhatsApp data linked to your Facebook user. The endpoints below are listed for transparency — users do not call them directly:
POST https://api.advancevisiontech.com/messenger/data-deletionPOST https://api.advancevisiontech.com/whatsapp/data-deletion
Each request is verified against the relevant Meta app secret using the standard signed_request HMAC. We return the standard JSON Meta expects, including a confirmation code that you can use to check the status of the request.
3. Email request
If you cannot use the routes above — for example, you removed the desktop app before disconnecting — email us at the address below with the Facebook Page name or WhatsApp Business phone number associated with the data you want deleted. We will confirm by reply, perform the deletion, and notify you when it is complete.
What gets deleted
- The encrypted Page (or WhatsApp Business) access token associated with the connection.
- The connected Page ID, Page name, and the Facebook user identifier linked to that connection.
- Stored Messenger conversation threads and messages tied to that connection, when requested.
- Stored WhatsApp inbound messages and parsed orders tied to that connection, when requested.